A human-centered approach, also known as a people-centered approach or human-centric approach, is a problem-solving methodology that places the needs, desires, and experiences of individuals at the core of the decision-making process. It involves deeply understanding...
Group process. The term sends some managers and employees who “just want to get things done” regardless if it is the right thing to do to check out. “Let’s just move on!” is the mantra as impatience undermines the importance of group process. So what is group...
In the face of the “Big Switch”, which management practice retains talented Millennial and Gen Z employees the best: Performance management or performance enablement? Is this just the new buzz or something to pay attention to? Those of are a certain age...
Company XYZ seemed to be on the right track. A spin-off company, it had immediately established its own grip within the BPO (Business Process Outsourcing) industry on the East Coast. They were tiny compared to the nearest competitor’s thousands. But it was...
Today the term learning circle is actively used to describe adult learning as a group so that open discussion occurs. Instead of the traditional form of group meetings,it’s a progressive learning experience that meets social needs and addresses how to teach...
Perhaps you know someone in leadership like Derek. He learned the hard way why exit interviews matter. Derek entered his home with his back hunched, tie loosened and short hair sticking up from running his hands through it a million times during his shift. And he had...
