by Dianne Crampton | Jan 21, 2021 | employee performance |
How do you bring out the best from the best in your org? Try nurturing your high-potential employees. We’ve seen how the pandemic brings out the worst in people. And, there’s no denying that it has also brought out the best in many. For instance, we’ve always known...
by Dianne Crampton | Jan 14, 2021 | Conflict resolution |
The first two parts of this three-part series gave you the basics of how to resolve conflict. So the question now is whether Kirk and Andy will figure out how to resolve conflict in a way that is empowering for both of them? Obviously that takes the desire to...
by Dianne Crampton | Jan 7, 2021 | Collaboration |
There are decades where nothing happens, and there are weeks where decades happen. If 2020 were a quote, this would be it. This oft-uttered quote by Vladimir Lenin would find its way to the front pages whenever rapid changes take place after a long lull. With this...
by Dianne Crampton | Dec 3, 2020 | Conflict resolution |
How to resolve conflict, Part 2 of 3. Remember Stanley and Jim? The superstars of the customer service department who hardly get along? Our poster models for latent conflict? Did these two discover how to resolve conflict? Well, both are still at odds. But if we look...
by Dianne Crampton | Nov 19, 2020 | Conflict resolution |
To better grasp how to resolve conflict, let’s head to XYZ Company, a manufacturing company with 80 employees. Will Kirk and Andy learn how to resolve conflict? Kirk, who has been with XYZ for 20 years, is a senior factory manager. He oversees the operations floor,...
