The first two parts of this three-part series gave you the basics of how to resolve conflict. So the question now is whether Kirk and Andy will figure out how to resolve conflict in a way that is empowering for both of them? Obviously that takes the desire to...
How to resolve conflict, Part 2 of 3. Remember Stanley and Jim? The superstars of the customer service department who hardly get along? Our poster models for latent conflict? Did these two discover how to resolve conflict? Well, both are still at odds. But if we look...
To better grasp how to resolve conflict, let’s head to XYZ Company, a manufacturing company with 80 employees. Will Kirk and Andy learn how to resolve conflict? Kirk, who has been with XYZ for 20 years, is a senior factory manager. He oversees the operations floor,...
“You’re not listening to me!” “They never pay attention to what I’m saying.” “I have nothing worthwhile to add.” In a technology oriented, high-speed work environment, communication is important. However, as people become more stressed and have more things to check...
You’ve probably heard the term, a rolling rock gathers no moss. If that rolling rock had a label – rude behavior – this would not be true. Rude behavior is sticky. It sticks to people like Velcro. Your good employees get stuck. Perhaps rude behavior...
Maybe someone at work parked in your spot this morning, or maybe someone keeps eating your lunch out of the refrigerator. Would these scenarios annoy you? Or would they lead to resentment or maybe even aggression? When you work with other people, scenarios are bound...
