What are the top 10% looking for when they are recruited onto existing teams? The place to start is building a team culture you know will be successful and produces high levels of satisfaction for employees. Trust: Studies clearly indicate that for team players, trust...
It seems obvious, but often a concept that seems obvious when talking about it can be most elusive when attempting to put it into practice. In this case I am talking about the need for leaders and project managers to not only understand the importance of...
The leaders of Zappos.com have found ways to anchor trust into every business function—not only with team members but also with customers. Here’s how. First, customer service always exceeds purchaser expectations. Team members in the call center build...
Self-motivation means that people wake up in the morning with the drive to make adifference. This skill is based on enlightened values and allows them to focus most on the joy work gives them rather than the inevitable struggles. Follow these simple guidelines to...
I’ve spent my career competing against companies 10 to 1000 times bigger than mine. It’s an uphill battle, but here are five rules I’ve developed that will maximize your success against the giants in your industry. Split pins – The “bowling alley” model encourages...
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