{"id":623,"date":"2011-02-14T09:00:28","date_gmt":"2011-02-14T16:00:28","guid":{"rendered":"http:\/\/tigers-den.com\/?p=98"},"modified":"2011-02-14T09:00:28","modified_gmt":"2011-02-14T16:00:28","slug":"zappos-com-how-empathy-contributed-to-their-success","status":"publish","type":"post","link":"https:\/\/corevalues.com\/dev\/2011\/02\/14\/zappos-com-how-empathy-contributed-to-their-success\/","title":{"rendered":"Zappos.com\u2014How Empathy Contributed to Their Success"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-84 aligncenter\" title=\"2x3book\" src=\"https:\/\/corevalues.com\/wp-content\/uploads\/2011\/02\/2x3book-194x300.jpg\" alt=\"\" width=\"194\" height=\"300\" \/><\/p>\n<p>Dianne Crampton, founder of TIGERS Success Series, includes several business case studies in the book\u00a0about leaders who\u00a0built their successful &#8220;bottom-up&#8221; companies with principles of collaboration. Zappos.com was Founded in 1999,\u00a0the company sold in\u00a02009 to\u00a0<a href=\"http:\/\/amazon.com\/\" target=\"_blank\">Amazon.com<\/a> for $850 million.<\/p>\n<p>Zappos.com business culture\u00a0conforms closely to the six principles of collaboration described in Crampton&#8217;s book.\u00a0These principles or values are trust, interdependence,genuineness, empathy, risk and success. Crampton&#8217;s simple and pragmatic approach teaches that any company with 2 to thousands of employees will benefit from the principles that serve as a foundation for\u00a0the book.<\/p>\n<p>One specific value, empathy, is formally displayed in\u00a0<a href=\"http:\/\/zappo.com\/\" target=\"_blank\">Zappo.com<\/a>&#8216;s work culture.\u00a0Here is how.<\/p>\n<ul>\n<li>The company gives a weekly Random Acts of Kindness\u00a0Award to employees who have shown compassion or\u00a0friendship in helping other team members.<\/li>\n<li>Customer service policies are developed from the perspective\u00a0of what would make the customer most satisfied.<\/li>\n<li>Reasoning through what employees need to be better\u00a0thinkers and more comfortable during the work day, the company provides complimentary bottled water and food.<\/li>\n<li>The company subscribes to services such as laundry pick-up\u00a0and delivery, massage, and other personal services, and passes along cost savings to employees to help them with chores during work hours so that days off can be for rest and renewal.<\/li>\n<\/ul>\n<p>Zappos leaders believe that empathy drives their objective of building positive relationships through open and honest team communications. If employees truly desire to understand others, they are less likely to think in terms of \u201cUs\u201d and \u201cThem.\u201d They believe that this attitude helps resolve conflict and builds kindness and happiness in the workplace.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dianne Crampton, founder of TIGERS Success Series, includes several business case studies in the book\u00a0about leaders who\u00a0built their successful &#8220;bottom-up&#8221; companies with principles of collaboration. Zappos.com was Founded in 1999,\u00a0the company sold in\u00a02009 to\u00a0Amazon.com for $850 million. Zappos.com business culture\u00a0conforms closely to the six principles of collaboration described in Crampton&#8217;s book.\u00a0These principles or values are [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[26,27,28],"tags":[68,69,70,11,71,72,73,74],"class_list":["post-623","post","type-post","status-publish","format-standard","hentry","category-team-cultures","category-teambuildingsuccessnow","category-tigers-among-us","tag-case-studies","tag-collaboration","tag-company","tag-employees","tag-principles","tag-principles-collaboration","tag-work-culture","tag-zappos"],"_links":{"self":[{"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/posts\/623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/comments?post=623"}],"version-history":[{"count":0,"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/posts\/623\/revisions"}],"wp:attachment":[{"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/media?parent=623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/categories?post=623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corevalues.com\/dev\/wp-json\/wp\/v2\/tags?post=623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}