{"id":25927,"date":"2020-11-19T12:59:30","date_gmt":"2020-11-19T18:59:30","guid":{"rendered":"http:\/\/corevalues.com\/?p=25927"},"modified":"2020-11-19T12:59:30","modified_gmt":"2020-11-19T18:59:30","slug":"how-to-resolve-conflict","status":"publish","type":"post","link":"https:\/\/corevalues.com\/dev\/2020\/11\/19\/how-to-resolve-conflict\/","title":{"rendered":"How to Resolve Conflict"},"content":{"rendered":"

\"\"<\/a>To better grasp how to resolve conflict, let\u2019s head to XYZ Company, a manufacturing company with 80 employees.<\/p>\n

Will Kirk and Andy learn how to resolve conflict?<\/h4>\n

Kirk, who has been with XYZ for 20 years, is a senior factory manager. He oversees the operations floor, supervises factory workers, and ensures that the factory runs smoothly.\u00a0 Andy, on the other hand, is the head of sales and marketing.\u00a0 He pushes XYZ\u2019s products into the market and gives his yearly, monthly, and daily projections to Kirk, who then projects raw materials requirements and submits the same to the purchasing department.<\/p>\n

Kirk and Andy are the old-timers in XYZ. Both are jovial but hardly get along in the workplace.\u00a0 You see, Andy\u2019s goal is to sell as much as possible and he thinks that the production department (Kirk\u2019s kingdom), should keep up.\u00a0 But then Kirk is inclined to take things slow because he\u2019s very detailed and wants to produce high-quality output with as little to zero spoilage, rejects, and scraps. Voila! Conflict.<\/p>\n

Will Stanley and Jim learn how to resolve conflict?<\/h4>\n

On the opposite wing is the customer service department.\u00a0 While most of their services have already been outsourced overseas, Stanley and Jim head the 10-person team for domestic distributors.\u00a0 Their main task is logistics, but what they do daily is make sure that the supply chain (from raw materials to production to distributor to retail outlets) runs efficiently.\u00a0 A tall order.<\/p>\n

Stanley and Jim are extremely good at what they do.\u00a0 In fact, one manager quipped that they \u201cmake dreams come true\u201d because they get things done right and quick, all the time. However, while their stakeholders (distributors, employees, and other stakeholders) respect them, Stanley and Jim are constantly at each other\u2019s throats simply because their managerial styles differ.<\/p>\n

Stanley is the proverbial, harsh schoolmarm who adheres to rules no matter how unreasonable, while Jim is your typical neighborhood sweetheart who everyone wants to befriend.\u00a0 Both are great at what they do and both get the job done.\u00a0 But Stanley feels Jim doesn\u2019t take things seriously.\u00a0 Jim, on the other hand, thinks that he has to \u201cclean up and PR\u201d after Stanley since everyone (clients included) is scared of him.\u00a0 As a result, everyone feels the tension in the office.\u00a0 Something as trivial can escalate into a verbal brawl between the two.<\/p>\n

The types of conflict<\/h4>\n

There are two types of conflict \u2013 DIRECT and LATENT.<\/p>\n

Direct conflict happens when there is a clear difference in opinion.\u00a0 This may happen when a person\u2019s point of view is different from someone else\u2019s or when one\u2019s needs are at odds with another.\u00a0 (Kirk and Andy).<\/p>\n

The second type, latent conflict, involves situations where bad feelings develop over time creating a block to productivity and relationships.\u00a0 This kind of conflict happens for several reasons.\u00a0 It may be because someone didn\u2019t handle a situation well, or a team member lacks a skill set, or in this case, personality differences. (Stanley and Jim)<\/p>\n

Nobody wants conflict. Believe it or not, even war\u00a0 mongers don\u2019t like it.\u00a0 It bruises egos and burns bridges, and can negatively impact morale in the workplace.\u00a0 At some point, everyone avoids conflict at work.\u00a0 Reasons can always be classified under the following:<\/p>\n