The Top Three Skills New Team Leaders Must Master

Copyright  2011 TIGERS Success By Dianne Crampton As a new team leader, it is important that you grasp key concepts that empower you and your team to achieve goals on deadline and with high standards. In this article, we explore the top three things you need to know, providing you with the skills and knowledge […]

How to Succeed During Uncertain Times

During hard times, it is important that all team members are in sync with your company values and goals. Here are ways to promote an enjoyable, callaborative workplace during hard times.  — Diminish Competition and Encourage Collaboration Rewarding one employee for achieving a collective goal rather than all the employees who achieved the goal results in […]

Trust and Effective Team Work at Zappos.com

The leaders of Zappos.com have found ways to anchor trust into every business function—not only with team members but also with customers.  Here’s how.  First, customer service always exceeds purchaser expectations. Team members in the call center build relationships with their customers. They are free to spend as much time as necessary to see that […]