Do You Tend to Overlook Executive Engagement?

In our previous article on employee engagement,  we talked about how employee engagement gets real results – how an employee’s emotional commitment via training from the get-go can translate to sales, profits, and productivity. The key is executive engagement. Without it many engagement goals will fall flat. Bottom line. When it comes down to addressing […]

Trust and Effective Team Work at Zappos.com

The leaders of Zappos.com have found ways to anchor trust into every business function—not only with team members but also with customers.  Here’s how.  First, customer service always exceeds purchaser expectations. Team members in the call center build relationships with their customers. They are free to spend as much time as necessary to see that […]