Attracting the Right Team Players for a Successful Business Team Culture

What are the top 10% looking for when they are recruited onto existing teams? The place to start is building a team culture you know will be successful and produces high levels of satisfaction for employees. Trust: Studies clearly indicate that for team players, trust is far more important in building strong teams—teams that deliver […]

How to Succeed During Uncertain Times

During hard times, it is important that all team members are in sync with your company values and goals. Here are ways to promote an enjoyable, callaborative workplace during hard times.  — Diminish Competition and Encourage Collaboration Rewarding one employee for achieving a collective goal rather than all the employees who achieved the goal results in […]

Trust and Effective Team Work at Zappos.com

The leaders of Zappos.com have found ways to anchor trust into every business function—not only with team members but also with customers.  Here’s how.  First, customer service always exceeds purchaser expectations. Team members in the call center build relationships with their customers. They are free to spend as much time as necessary to see that […]

Zappos.com—How Empathy Contributed to Their Success

Dianne Crampton, founder of TIGERS Success Series, includes several business case studies in the book about leaders who built their successful “bottom-up” companies with principles of collaboration. Zappos.com was Founded in 1999, the company sold in 2009 to Amazon.com for $850 million. Zappos.com business culture conforms closely to the six principles of collaboration described in Crampton’s book. These principles or values are […]