Dianne Crampton provides a short summary of what Empathy is and what it is not for leadership team development discussion. This pod cast also announces a free discussion series by TIGERS Success Series starting on April 14, 2011 at 11:30 am-noon PDT and May 5 at 11:30 am – noon PDT. To enroll to receive the participant details or to learn more information click HERE.
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Allowing “self-reflection without repurcussion” to enable learning by employees helped me better understand what empathy in the workplace is. I used to confuse it with ‘words of sympathy’ from the boss to ‘show’ understanding.
Eric,
Empathy is extremely powerful. It will diffuse escalating conflict in a matter of minutes when people “feel” understood.
Dianne