US Leaders Know Empathy Is Important But Don’t Know How to Deploy It
October 31, 2016, 12:41 PM PDT BEND, Ore
A few years ago, a Gallup poll found that 68% of working Americans are disengaged at work; in other words, simply going through the motions and doing just enough to keep their jobs in many cases. Jim Clifton, Gallup’s chairman and CEO, said in a statement that poor management was one of the leading causes for employee disengagement.
Fast forward to 2016. The folks at TIGERS® Success Series have done a great deal of study on the issue of disengagement in the workplace to discover the root causes. Their studies isolated a lack of empathy as the leading culprit. Dianne Crampton, founder of TIGERS®, launched a survey to determine how empathy ranks in order of importance to business people.
To reach statistical significance quickly, survey respondents were given only a single question: “How important is empathy in your organization?” The question did allow for multiple responses as can be seen below. The survey was delivered to 835 HR Executives of Small to Medium Sized Businesses in mid-year 2016. They received 245 responses. The results shown here were very illuminating.
“What we found interesting is that although most people indicated that empathy is important, there is confusion on how to train to it. Many organizations did provide emotional intelligence training to executives, which is a subset of empathy. Emotional intelligence, however, is more about personal control than the curiosity it takes to understand another person’s perspective, whether you agree or not.”
“Since I discovered the importance of empathetic behavior in high performance teams through my master’s study in group performance that spanned research in psychology, business and education group dynamic studies, there is a direct correlation between empathy and employee engagement and talent retention. In my book, TIGERS Among Us – Winning Business Team Cultures and Why They Thrive, I make the business case for the impact of internal competition in organizations, which tends to diminish empathy. Internal competitiveness often wins out over internal cooperation, resulting in “win at all cost” scenarios. Interpersonal cooperation that is so needed in the workplace today is often brushed aside by untrustworthy behavior.”
Why Empathy Matters
Workers who do not like their jobs with attitudes ranging from unhappiness to outright hatred go to work merely trying to survive each day at the office. This disenchantment results in employee disengagement.
The Gallup poll estimated the employee disengagement costs the U.S. $450-$500 billion annually in lost productivity, employee turnover, stolen goods, and missed days of work. The report states that the dissatisfaction, anger, and boredom felt by workers hurts the economy, which has been feeble since the Great Recession of 2008.
The folks at TIGERS® are quick to point out that it’s not just about rank and file employees – disengagement can even surface in the executive suite. It is a contagious virus and can occur at almost any level in the chain of command. At whatever point in the company hierarchy it pops up, all downstream managers, supervisors and employees are likely to follow suit.
What Are the Dangers Signs of Disengagement?
Disengaged employees are fairly easily spotted. Many employees surveyed complained of “bosses from hell” who ignore talent and don’t cultivate growth. They are usually the vocal ones, muttering complaints around the water cooler and using their lunch breaks or even time at their desks during working hour scouring job postings online.
Many managers acquire internal funding to “bribe” their employees to re-engage. It has been noted that neither financial incentives nor workplace perks like nap rooms and free lunches can soften their disenchanted attitudes. The most common complaint is that they are just not “inspired by their managers.”
A close examination of individuals in managerial and supervisory positions is usually a good place to start when evidence of employee disengagement rears its ugly head.
How did your existing managers get to be managers? One traditional common practice in American business was to promote the most skilled employee into management when an opening popped up. Technical skill in no way equates to managerial expertise. In fact, it is often the opposite.
In order to be a good manager, a candidate must exhibit emotional intelligence, i.e. have a well-balanced attitude and persona. Some managers may be great at grasping the facts but if they are not considering emotions at the same time, trouble is probably brewing. Word-twisting in dealing with subordinates and public criticism are also signs that empathy is lacking in the workplace.
It’s not just about managers not being empathetic with subordinates. A lack of empathy in manager-to-manager and employee-to-employee relationships can be equally problematic. Here are some warning signs that employee disengagement could be pulsing through your organization:
- Office political gamesmanship becoming pervasive
- Incidents of gossip, bullying, and/or excessive drama increasing
- Employees not knowing what’s expected of them
- People not willing to share responsibility when mistakes are made
- Managers complaining of being babysitters
- Managers commenting that employees are lazy
- People rushing to judgment without first asking the “why” question
- Employees expressing feelings of not being heard
- Employees afraid to go back and ask for clarification or help when they need it
The Bottom Line
Dianne Crampton summed it all up when she said, “The important thing is that empathy can be measured within an organization’s bottom line through cost savings, productivity improvements and often a combination of both profit and cost savings.”
She and her associates at TIGERS® Success Series have lots more to say about the subject of empathy in the workplace. You can learn more, including valuable insights on techniques to instill empathy throughout an organization in the book, TIGERS Among Us – Winning Business Team Cultures and Why They Thrive by following this link http://www.TigersAmongUs.com . There is also a 30-minute complimentary Webcast that teaches what empathy is and what it is not. You may access the webcast by following this link http://corevalues.com/webcast-empathy-a-critical-element-of-an-engaged-workplace/
For more information, contact:
Dianne Crampton, Founder TIGERS® Success Series, Inc.
Phone US: 877.538.2822
Phone Intl: 1+541.385.7465
About TIGERS® Success Series, Inc.
TIGERS® Success Series provides a comprehensive and robust system for propelling both your work environment and profitability forward at warp speed. We specialize in workplace enrichment and employee re-invigoration. Our proprietary licensing and education workshops are based on the six principles we have found to be the right mix to make this happen. The six principles are Trust, Interdependence, Genuineness, Empathy, Risk and Success. Born from our many years of business, psychology, and educational group dynamic research, we instill and sustain behaviors that improve work group performance for measurable ROI.
Since 1987, TIGERS has served committed leaders who desire more cooperation among departments, teams, managers and individual employees. This heightened level of cooperation leads to improved revenue, purpose, commitment and impact. Employees quit companies because they don’t get along with leaders and co-workers. Work culture refinement and behaviors that build strong relationships reverse this trend remarkably fast. For more information call 1+541-385-7465 or visit http://www.corevalues.com .
Metolius, Oregon Woman Offers Stress Management Solutions for Central Oregon Employees
September 26, 2016, 5:02 PM PDT BEND, Ore.
September 26, 2016 /TIGERS Success Series, Inc.
Adverse stress impacts millions of employees in the United States. Chronic stress is linked to serious health problems. In the workforce, mismanaged stress can sink careers due to the anxiety and depression caused when an employee’s ability to cope snaps. Perhaps you have been there yourself. Sleepless nights; yelling at your spouse, kids or coworkers; dropping the ball at work resulting in documented reprimands; and, stress related weight gain. When these condition converge, the results are feelings of being overwhelmed, being sick and tired and stuck.
Bottom line, stress happens — sometimes unexpectedly. For Central Oregon employees, there is now a solution offered by Stress Management and Lifestyle Coach, Kate McCormick, of Metolius, Oregon. McCormick is the owner of Focus Through Change Coaching Services.
A survivor of abandonment, abuse, adoption, divorce, and chronic illness, Kate has transformed adversity into a coaching practice designed to help professional people transform their lives. A recent graduate of the Melting Your Stress within 30 Days™ coaching program offered by TIGERS Success Series of Bend, Oregon, Kate’s purpose is to help professional men and women emerge successfully from stress with researched tools, strategies and lifestyle planning.
“I found the strength to get through my personal challenges and I am now living a peaceful, joyful life” says McCormick. “ Ever since I was young, my life’s mission has been to help others through trials. I look at the challenges I survived as gifts that produced excellent planning skills and genuine empathy. My experience and the researched resources I have studied and acquired from TIGERS® help my clients emerge from overwhelm to a more planned out, manageable and joyful life. I also help them work through and practice lifetime coping skills and strategies – some scientifically proven to reduce the physiological symptoms of stress in sixty seconds.”
McCormick is quick to point out that her practice is not a substitute for mental health therapy and not everyone needs this level of medical care. Many people are confused and stuck with escalating responses to stress that can lead to serious burnout. Their family, friends and employers are not skilled enough to help them. So Kate McCormick offers a safe, confidential solution with researched tools and strategies that make a difference for many people remarkably fast.
“I first became acquainted with Kate when she connected with me on LinkedIn” says Dianne Crampton, Founder of TIGERS Success Series, Inc. “Kate was moving to Central Oregon from Wilsonville and I hired her through Elance to do some research for my company. As more of her story unfolded and her true passions surfaced, it became clear that she would make a successful coach because of how her own hardships rotated from poverty, chronic stress and health issues to inspiration and a deep sense of happiness rather than bitterness. In my view, that’s the type of Lifestyle coach that makes a true difference by providing the safety and wisdom people deserve when they are vulnerable.”
About Focus Through Change Coaching Services
Kate McCormick is a certified coach with the Melting Your Stress Within 30 Years program, licensed through TIGERS Success Series. She helps stressed professionals focus and develop strategies to reduce stress and promote joy in all areas of life.
- Education-based and research- focused stress management coaching.
- Customized coaching
Please visit our website today for more information, www.FocusThroughChangeCoachingServices.com .
About TIGERS Success Series, Inc.
TIGERS® Success Series, Inc. is a work team development consultancy residing in Bend, Oregon that helps committed leaders build more cooperation among employees and departments to improve revenue and employee engagement. TIGERS® emerged from group dynamic research at Gonzaga University that pointed to trust, interdependence, genuineness, empathy, risk resolution and success as the hinging qualities of high performance teams. The Melting Your Stress within 30 Days™ program evolved from executive stress management training developed by TIGERS founder, Dianne Crampton, and delivered to senior leaders in companies such as Costco and Boeing. TIGERS has been in service to leaders since 1989. For additional information contact Dianne Crampton at 1-541-385-7465 or visit the TIGERS® website at http://corevalues.com
TIGERS® Success Series Announces Licensing Program for Its Proven TIGERS® Team Wheel™ Team Development Product
Jan 27, 2016, 08:35 ET
BEND, Ore., Jan. 27, 2016 /PRNewswire/ — Human resources executives, consultants, project managers, and other qualified professionals can now access a training and licensing program for the TIGERS Team Wheel™. A turn-key solution, the TIGERS Team Wheel facilitates team development rather than team building.
For 25 years, TIGERS Success Series (http://corevalues.com/), the company behind the TIGERS Team Wheel, has helped leaders create the right environment to effect meaningful change in their organizations via empowered, dynamic and committed teams.
Team-oriented work cultures are much discussed, but few organizations can actually boast of empowered teams. Instead, most companies exhibit the traditional top-down leadership. Research shows that 66% of newly formed teams fail. Relative powerlessness and lack of cohesion are key reasons cited for this failure rate.
When the TIGERS Team Wheel program is adopted, teams simply do not fail. Emerging from studies conducted at Gonzaga University in 1989, TIGERS represents the six principles needed to develop productive, ethical and successful teams – Trust, Interdependence, Genuineness, Empathy, Risk and Success.
The TIGERS Team Wheel provides validated and reliable team development tools that reveal core behavior issues facing teams in a safe and engaging way, allowing facilitators to better focus their efforts on transforming low performance into excellence. It teaches employees the behaviors that build strong teams and behaviors that cause predictable problems. The research-based system offers measurable results enabling organizations to see their return on investment. The TIGERS Team Wheel complements rather than replaces existing training and team building tools.
The program begins with a conference call to assess a candidate’s readiness. Once an application is approved, candidates participate in online training in preparation for a course exam. Newly minted licensees then earn immediate access to the TIGERS Learning Center for ongoing education and support. In the event an application is rejected, the initial investment is refunded in full.
Licensed facilitators maintain their status with a modest annual fee. Similar programs demand ongoing royalties or require members to purchase books and other materials on a regular basis. TIGERS Success Series believes in keeping costs in check for those who are passionate about fostering great team environments and building positive work cultures.
“The TIGERS Team Wheel is an outstanding program to start any team consulting project,” remarks Licensed TIGERS Facilitator Pamela Brooks of Cornerstone Consulting. “It is not made up of the latest trends, but is built on a solid foundation of research and testing on what qualities have built successful teams. I found it to be an excellent addition to my own consulting and a positive way to capture not only additional business, but greater success in what I have already been doing for 15 years. I would highly recommend it for any company that has been struggling with personnel issues in a team, or any company that has a strong desire to take their teams to the next level.”
TIGERS Success Series has plans to ramp up its training program with a web-based platform that leaders and managers can access after paying an annual membership fee. In addition to online, on-demand training, members can listen to interviews and conference calls with thought leaders, as well as receiving information blasts as part of enhancing and supporting their professional development.
About TIGERS Success Series, Inc.
TIGERS® Success Series, Inc. is a team development consultancy residing in Bend, Oregon that has served leaders and their teams since 1989. TIGERS® helps leaders build highly cooperative teams of employees that are as committed and engaged in the success of the organization as the leaders are, improving both cost savings and business revenue.
For additional information contact Dianne Crampton at 1-541-385-7465 or visit the TIGERS® website at http://corevalues.com.
“HR.com Selects TIGERS Success Series as a Contender for Best Small Consulting Firm”
Summary: An industry leader in providing top solutions for correcting employee engagement and building high performance collaboration within organizations is officially in the running for one of the industries top awards.
(Bend, Oregon, April 3, 2014) —- John Quincy Adams once said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader,” and thanks to the actions of TIGERS Success Series, and its influence on other companies, HR.com has officially selected them a contender for the best small consulting firm in their 2014 Leadership Excellence Awards.
“We feel honored to be a contender for this prestigious award,” said Bill Crampton, Intermountain Communications and Spokesperson for TIGERS Success Series, a program, with help of its founder, Dianne Crampton, that has helped organizations, such as Costco, AT&T, and Boeing realize a workplace culture of team member cooperation with overwhelming, sustainable success over the past two decades.
For the past 30 years, Leadership Excellence has identified and recognized the top 500 leadership organizations and their strategies and solutions in their yearly ranking of best companies.
TIGERS Success Series will be recognized on April 9 in an awards ceremony at the Vail Cascades Resort in Vail, Colorado.
Crampton explained that the 2014 Global Leadership Excellence Forum, which is a two and a half day event, brings top-thought leaders together for engaging keynote sessions, networking and interactive roundtables.
The company spokesman went on to point out that through innovative leadership team building programs, TIGERS has empowered companies and other organizations with the resources to not only thrive, but be among the elite, preferred employers.
“At TIGERS Success Series, we put a successful and collaborative team culture within your organization’s reach,” Crampton said, before inviting others to, “Imagine a workplace where employees care as much about the quality and success of their efforts as the leaders and you do. What if they could not imagine working anywhere else?”
TIGERS Success Series, according to Crampton, offers solutions and the structure to bring out the best in human behavior to improve moral, reduce stress, and increase retention.
As to the main reason why company representatives believe HR.com selected TIGERS Success Series as a contender for the Leadership Excellence Award, Crampton stressed, “We provide one of the top solutions for correcting employee engagement and building high performance collaboration in organizations today. Our methods are founded in research, survived two independent evaluations, and then were later nominated by Merrill Lynch for Inc. Magazine’s small business awards, because of the success we provided to companies undergoing mergers and change where high performance teams were the desired outcomes.”
When it comes to how companies view TIGERS Success Series, a client, identified as Mujiba Salaam Parker, gave the program two thumbs up.
“In my work helping employees create their own businesses from the work they love to do, many will build larger companies and hire employees,” Parker noted. “I can think of no better team culture programs to share with these emerging leaders. I endorse Dianne’s programs. You receive so much more than the initial investment.”
But Parker isn’t the only one.
Elise Michaels of Elise Michaels Media, said Dianne (TIGERS’ founder) is one of the most forward thinking women she knows.
“She’s always striving to do more, learn more, and to be on top of technologies that will work best for her client base,” Michaels said. “Her ability to get to the heart of the matter is what makes her a leader in building teams and helping them to become stronger.”
Judith Hurlburt, CEO of Hurlburt Support Services of Bend, Oregon earns recognition as a licensed TIGERS Success Series Team Development facilitator
Judith Hurlburt, CEO of Hurlburt Support Services of Bend, Oregon has achieved formal recognition as a licensed TIGERS Success Series Team Development facilitator and TIGERS inner circle member. Hurlburt is also a contributing author to the business book, Engagement, Retention and Growth – 10 Strategic Solutions for Corporate Growth and Employee Retention (Three Creeks: 2012).
Utilizing TIGERS proprietary resources and her years of consulting experience in, public, private and non-profit institutions, Judith facilitates individuals and organizations through unexpected and desired changes.
“I became a certified TIGERS Facilitator, because TIGERS includes a full suite of team consulting services that are thoroughly researched, align with my values on the importance of team collaboration, and these powerful team development strategies create lasting, measurable changes.” Judith complements the TIGERS team development processes with her sophisticated communication skills training and facilitates the creation of highly collaborative, successful teams and relationships.
“I am so pleased that Judy has joined our growing group of internal and independent team builders recognized as TIGERS licensed team effectiveness and team building experts, said Dianne Crampton, Founder of TIGERS Success Series. She added, “As more organizations begin to emerge out of this recession positioned for growth rather that for sale, it is important for leaders to have access to outstanding consultants around the country and in Canada who can help them grow and scale their businesses by deploying highly effective teams and team development systems.” TIGERS has licensed consultants in Maine, Canada, San Diego, Arizona, and Central Oregon.
Founded in 1987, TIGERS Success Series, Inc. reorganized five years ago to license and train team consultants, facilitators, coaches and trainers in the use of TIGERS resources and methods. These resources include work team and business culture assessment; the TIGERS team development exercise that teaches teams the behaviors that build and anchor collaboration and cooperation in organizations, which was nominated by Merrill Lynch for Inc. Magazine’s Entrepreneur of the Year awards because of Crampton’s notable merger work; a series of planning facilitations from consensus building to action planning; executive planning facilitation methods and employee team training.
The TIGERS model for building team effectiveness is based on six principle that build high levels of collaboration on teams. These principles are trust, interdependence, genuineness, empathy, risk and success. TIGERS underwent a 4 year independent validation process by Gonzaga University and the Washington State Education Association and is recognized internationally for developing high performance teams and for change management initiatives.
Pamela Brooks, Founder Cornerstone Consulting of Phoenix, AZ Earns TIGERS Team Wheel Game And Facilitation CertificationSummary: Veteran consultant and high performance athlete, Pamela Brooks, achieves TIGERS Team Wheel Game and Facilitation Certification from TIGERS Success Series to compliment her proprietary leadership assessment resources, coaching and consulting practice.
Founder of TIGERS® Success Series, Dianne Crampton, announced today that Pamela Brooks, Founder of Cornerstone Consulting of Phoenix, Arizona has passed the TIGERS Team Wheel and Facilitation Certification</a> licensing requirements. A veteran consulting with a successful ten year track record of executive leadership coaching and group development of, Pamela is now recognized as a licensed TIGERS facilitator of an effective team building exercise. She joins the TIGERS Success Series elite Inner Circle of team development consulting companies.
“Pam’s consulting practice provides leaders and team members with proprietary human performance information that targets their personal growth potential, innate strengths, team synergies and culture fit for team development and employee on-boarding. This helps leaders select the best employee candidates and then targets training so employees achieve their potential more effectively and efficiently,” said Crampton.
“We are also very excited that the instrument she uses is her own proprietary tool and compliments the TIGERS group development foundation. We look forward to a long and rewarding collaboration with Pamela and her outstanding company,” Crampton added.
Brooks founded Cornerstone Consulting over ten years ago, out of her passion for understanding human performance and human performance potential. Her interest in performance started many years earlier as a collegiate athlete and collegiate athletic advisor. She wanted to understand what drives people to succeed and then help them tap their strengths and confront personal obstacles so they would not limit their potential for success.
“Any leader, team, or organization that realizes that they have performance issues that are beyond their awareness to fix, are facing challenges. Perhaps they are not sure how to move forward. Perhaps they have a strong desire to be the best and are willing to discover more about themselves and their old ruts and routines so they can break free of the pack to finish first. This is what Cornerstone Consulting excels in doing,” said Brooks.
“Being a TIGERS facilitator has provided me with an incredible tool to help teams and organizations start any project with a foundation of excellence. The tool helps promote positive growth and increases the potential for any team to work together more successfully and improve performance. TIGERS enhances the work that I have already been doing and sharpens my ability to reach individuals and teams at a much deeper level,” Books added.
During certification training, Brooks was instructed on how to use the TIGERS® Team Wheel™ game to teach behaviors that build strong teams and behaviors that will prevent predictable problems — and bring teams in conflict to consensus quickly. She learned how to use the TIGERS Team Wheel exercise to help teams reach agreement on setting work behavior ground rules, consensus decision making, and to facilitate action planning for sustainable success.
As a licensed facilitator and inner circle member she also receives:
• Opportunities to facilitate TIGERS team development events
• Revenue sharing opportunities
• Two years of business development support and team facilitation coaching
About TIGERS® Success Series:
TIGERS® Success Series, Inc. is a team development consultancy residing in Bend, Oregon that has served leaders and their teams since 1989. TIGERS® helps leaders build teams of employees that are as committed and engaged in the success of the organization as the leaders are.
About TIGERS Team Wheel Game and Facilitation Certification:
The TIGERS Team Wheel™ facilitation exercise and methods have been used in socially responsible mergers, to build stakeholder teams and for launching large scale change initiatives by TIGERS Success Series for nearly 18 years. Its original launch was for a presentation to the National Institute of Applied Business Ethics in 1995. Merrill Lynch later nominated one of the processes available through certification for Inc. Magazine’s Entrepreneur of the Year Awards.
The first corporate trainer coached to facilitate the TIGERS Team Wheel™ exercise was the head trainer of Northrop Grumman before initiating a large change initiative in the mid 1990s.
TIGERS Team Wheel Game and Facilitation Certification is provided through three-day licensing workshops where participants learn and practice ground breaking group development techniques for engaging employees to champion change. Certification is available for independent consultants and internal organizational development employees.
About TIGERS Founder, Dianne Crampton:
Crampton founded TIGERS Success Series based on the answer to the question, “What is necessary to build an ethical, quality-focused, productive, cooperative and successful group of people?” The answer to this question surfaced from education, psychology and business group dynamic research at Gonzaga University.
The results concluded that there are six principles that contribute to high performance team dynamics and work cultures. These principles are trust, interdependence, genuineness, empathy, risk and success. They form the acronym, TIGERS. After 4 years of additional independent evaluation, TIGERS Success Series was launched in 1989. Crampton’s work has been published by Barrett Koehler, Pfeiffer and Three Creeks. She was nominated by Merrill Lynch for Inc. Magazine’s Entrepreneur of the year awards.
For additional information contact Dianne Crampton at 1-541-385-7465 or visit the TIGERS® website at http://corevalues.tigerssuccessseries.com.
Trust and Communication Are Key Criteria For High Performing Teams, TIGERS Success Series Study Reveals
Summary: The TIGERS Success Series 2012 Study of Global HR Professionals presents the findings of 2,830 HR professionals regarding the impacts and value of workplace ‘teambuilding’ in 2012.
June 20, 2012 BEND,OR–With news about ethical lapses in organizations all too frequent, and as many businesses struggle with employee morale and retention, now is a good time to consider the importance and impact of team building in the 2012 workplace.
The work team-culture development firm TIGERS Success Series set out to discern the impact team building has on the behavior, attitudes, needs and preferences of Human Resources executives across the globe.
The findings suggest that the larger the organization is, team harmony decreases and with this decrease comes less organizational will to correct it.
“This gave us considerable insight into how larger organizations with over 1000 employees will fair in the coming years as more team savvy Gen Y employees enter the workforce,” said TIGERS Founder, Dianne Crampton.
“It also gives us insight into what size of organizations that talented employees that value harmony and team work will feel most comfortable in as efforts are extended to attract and retain them,” Crampton added.
Introducing this Research
A survey was launched on Linked In during January 2012 and ran through May 2012. 2,830 HR professionals responded to the survey, providing valuable insight into the behavior, attitudes, needs and preferences of workplace teambuilding. The findings produced rich information and examine how the concept of teambuilding varies among organizations of differing size, location and ethos.
The survey reach was global with 59% of respondents fromNorth America; 19% fromEurope; 15% fromAsia; 4% fromAustralasia; 2% fromAfricaand 1% fromSouth America. Of theNorth Americaresponses, 54% were from theUnited States. The survey reach, however was immense and stretched fromBrooklyntoBangaloreandVietnamtoVenezuelaand totaled 101 countries.
Respondents were employed by different sized organizations, ranging from those with under 10 employees, to – more frequently – more than 1,000.
● HR professionals are most likely to regard their team development role asan over-arching one, which assists all of the teams within their organization to find ways to improve their cohesiveness and productivity.
● There is a current feeling that while many teams are perceived as workingabove the mid-point on a 1-10 scale of harmonious performance – with an average score of 6.82 – few are working in total harmony. Just 4% of HR professionals awarded their team the maximum, and perfect, score of 10.
● The average harmony score of 6.82 is similar across continents. This suggests that it is less about the country of origin which influences team building, and much more about leadership and organizational culture.
● What does influence harmony is organization size. There is a consistent trend that the larger the organization, the lower the self-attributed harmony score. This suggests that smaller organizations – in general terms – have more harmoniously working teams than their larger counterparts.
● To achieve harmony, two fundamental values are important. The values are trust and effective communication. These values are consistent across organizations of all sizes and locations and are perceived to be clear drivers for team building.
All percentages have been calculated excluding missing responses. Percentages have also been rounded and, therefore, may not total exactly 100. The response rate was .77.
Copies of the report are available at http://www/corevalues.com.
TIGERS Success Series, Inc. helps committed leaders build teams of employees and work environments that support employee commitment and accountability for success, cooperation and positive working relationships.
TIGERS® was founded in 1989 and is an acronym that stands for trust, interdependence, genuineness, empathy, risk and success. These six principles surfaced from Business, Education and Psychology group dynamic research in response to the question, “What is necessary to build an ethical, quality-focused, productive, cooperative and highly successful work team.” Two additional independent studies determined that each value could be measured independently in teams allowing for the development of strategic team interventions that improve team dynamics remarkably fast.
TIGERS® Success Series Expands Their Inner Circle of Team Development Consulting Companies with Newly Licensed Team Building Exercise Facilitator
Bend, OR — Founder of TIGERS® Success Series, Dianne Crampton, announced today that Katherine Grady, owner of Image M Consulting of Encinitas, California has passed the TIGERS team building exercise licensing requirements. As a licensed TIGERS facilitator, Katherine joins the TIGERS Success Series elite “inner circle of team development consulting companies.” She brings over 20 years of HR, Marketing, Sales, Training, and Ground to Director level management expertise to the pharmaceutical and biotech facilitation and consulting arena. Her consulting expertise augments the TIGERS® group development foundation dedicated to building collaborative strategic alliances and committed work team cultures with sustainable success.
Katherine founded Image M Consulting based on the principle of “good intent.” She offers classes, executive coaching, and facilitative training based on the premise of discovering individual and group dynamic strengths to develop teams of engaged organizational cultures. Coming from a background in behavioral and transformational coaching, Grady strives to uncover the behaviors that lead to success and behaviors that will ultimately lead to failure. She transforms positive team behaviors that are good to “great” and eradicates behaviors that are negative and culturally destructive to team morale and organizational productivity.
“I recognized a foundational need to be understood, communicate well, and interact with each other in a way that allows each of us to do our best work and be at our highest level of engagement every day. So often though, we don’t allow ourselves or others the opportunities to be at our best. Miscommunication and misunderstanding breed so many intricate levels of issues that affect a workforce, a team, a company, or a group,” explains Grady.
Katherine Grady strengthens her consulting business by adding the additional communication tools and resources provided through the TIGERS licensed facilitation training. She often faces challenges when working with teams who require other avenues of training, team facilitation, and coaching than currently exists in her own “toolbox.”
“I am very pleased to welcome Katherine Grady as a recognized TIGERS Facilitator. Her unique experience with pharmaceutical companies is an asset for the work we perform in reorganizations and mergers. As a veteran consultant in her own right, Katherine will be automatically upgraded to certified when our certification and licensing program is complete. In the meantime, we are looking forward to collaborating with Katherine and helping her take her business to the next level,” states founder, Dianne Crampton.
Grady recognizes that adding TIGERS state of the art team development resources to her consulting business was the next logical step to enhancing her cache of training and facilitation tools. She is often called upon to mediate newly forming teams, resolve team and organizational conflicts, and consult with individuals seeking to improve their working relationships.
During training, Katherine was instructed on how to use the TIGERS® Team Wheel™ game to teach behaviors that build strong teams, behaviors that will cause predictable problems, and bring teams in conflict to consensus quickly. She learned how to use the TIGERS Team Wheel exercise to help teams reach agreement on setting work behavior ground rules, consensus decision making, and to facilitate action planning for sustainable success. As a licensed facilitator and inner circle member she also receives:
- Opportunities to facilitate TIGERS team development events
- Revenue sharing opportunities
- Two years of business development support and team facilitation coaching
TIGERS Success Series first launched team development and facilitation training for corporate trainers in January 2012. Katherine Grady, as an independent consultant, is one of 10 elite consulting business owners with a unique team development niche in the USA and Canada to be recognized as a licensed TIGERS facilitator.
About TIGERS® Success Series:
TIGERS® Success Series, Inc. is a team development consultancy that has served leaders and their teams since 1989. TIGERS® helps leaders build teams of employees that are as committed and engaged in the success of the organization as the leaders are. Besides expanding their licensed TIGERS facilitator program, TIGERS is also offering another course for corporate trainers on May 23. This course is only offered four times a year and closes to 15 participants. More information is available at http://corevalues.com/tigers-team-wheel-game-with-training,
About TIGERS Team Wheel facilitation:
The TIGERS Team Wheel™ facilitation has been used in socially responsible mergers, to build stakeholder teams and for launching large scale change initiatives by TIGERS Success Series for nearly 18 years. Its original launch was for a presentation to the National Institute of Applied Business Ethics in 1995.
The first corporate trainer coached to facilitate the TIGERS Team Wheel™ exercise was the head trainer of Northrop Grumman before initiating a large change initiative.
For additional Information: For additional information on the TIGERS licensed facilitation program or about TIGERS Success Series call Dianne Crampton at 1-541-385-7465 or visit the TIGERS® website at http://corevalues.tigerssuccessseries.com.
TIGERS® Success Series Welcomes Newest Licensed TIGERS Facilitator to The Inner Circle
Bend, OR – Dianne Crampton, Founder of TIGERS® Success Series, announced today that Tony Lacertosa, owner of Peerless Leadership Development Consulting of Scarborough, ME, has passed the TIGERS licensing requirements to become a licensed TIGERS facilitator and a member of the TIGERS Success Series Inner Circle of consulting companies. Lacertosa brings 31 years of educational classroom leadership expertise to the TIGERS® group development arena, which is dedicated to building engaged and cooperative work team cultures and strategic alliances.
“Many teachers have low morale because of the sense that they work in a top down environment where they have little to say about what happens in the classroom though they are on the ones in the trenches on the frontline. The same holds true in business where many employees at every level of operation feel a disconnection with the company due to a management style that does not give them a sense that they are valued and well trained,” explains Lacertosa.
Tony Lacertosa, began his teaching career as a science instructor with the Smithtown, Long Island, NY school district. Most of his time was spent teaching science in the traditional high school but he spent a number of years teaching disengaged students in the district’s alternative high school. He successfully turned around students who were failing in traditional classroom settings and has seen firsthand what disengagement and tension produce in learning environments. With the resources and tools provided during TIGERS licensing training, Lacertosa is now able to reinforce his commitment to reducing disconnections between school administrators, teachers, parents, students with challenging behaviors and communities in the national arena.
Small to mid-size business leaders also benefit from Lacertosa’s focus. Having worked successfully with “disengaged” students, he teaches managers and leaders how to gain commitment and accountability from employees who are struggling with communication breakdown and escalating resentments.
“We are very pleased that Tony has joined us as a licensed TIGERS Facilitator. He is a master at breaking down employee development into easy to learn steps that are easy to reinforce and measure. This sets Tony apart from so many other leadership trainers because his methods stick. I could not be more pleased to welcome Tony to the TIGERS Tribe of recognized TIGERS facilitators,” says TIGERS founder, Dianne Crampton.
Tony acknowledges that adding TIGERS facilitation tools to his consulting business gives him state of the art team development resources that bring teams in conflict to consensus quickly. During training, Tony learned how to use the TIGERS Team Wheel™ exercise to teach behaviors that build strong teams and behaviors that will cause team breakdown. He then how to use the TIGERS Team Wheel™ exercise to help teams achieve consensus for work behavior ground rules and for decision making and to facilitate action planning for sustainable success. As a licensed facilitator and inner circle member he also receives:
- Opportunities to facilitate TIGERS Team Development Events
- Revenue sharing
- Two years of business development support and team facilitation coaching
TIGERS Success Series first launched team development and facilitation training for corporate trainers in January 2012. Lacertosa, as an independent consultant, is one of 10 elite consulting business owners with a unique team development niche in the USA and Canada to be recognized as a licensed TIGERS facilitator.
About TIGERS® Success Series: TIGERS® Success Series, Inc. is a team development consultancy that has served leaders and their teams since 1989. TIGERS® helps leaders build teams of employees that are as committed and engaged in the success of the organization as the leaders are. Besides expanding their licensed TIGERS facilitator program, TIGERS is also offering another course for corporate trainers on May 23. This course is only offered four times a year and closes to 15 participants. More information is available at http://corevalues.com/tigers-team-wheel-game-with-training .
About TIGERS Team Wheel facilitation: The TIGERS Team Wheel™ facilitation has been used in socially responsible mergers, to build stakeholder teams and for launching large scale change initiatives by TIGERS Success Series for nearly 18 years. Its original launch was for a presentation to the National Institute of Applied Business Ethics in 1995.
The first corporate trainer coached to facilitate the TIGERS Team Wheel™ exercise was the head trainer of Northrop Grumman before initiating a large change initiative.
For additional Information: For additional information on the TIGERS licensed facilitation program or about TIGERS Success Series call Dianne Crampton at 1-541-385-7465 or visit the TIGERS® website at http://corevalues.tigerssuccessseries.com.
Web Based Training Course Gives Organizational Trainers the Tools to “Engage” Employees and Build Successful, Productive Teams
February 10, 2012,
Bend,OR-TIGERS Success Series is launching web-based training for Project Managers and Human Resource professionals on how to use the TIGERS Team Wheel Game and Team Development Tool Kit for building highly cohesive, cooperative, engaged, and successful teams. Used over the past 23 years for significant corporate change efforts requiring high levels of employee commitment to improve workplace cooperation, training begins in March, 2012 with three additional courses during the year.
Founder of TIGERS Success Series, Dianne Crampton, conducted primary research on what employees need to succeed and thrive in the workplace. The findings were straightforward. Employees thrive in a workplace that resonates with respect, trust, cooperation, honest communication, civility, more team unity, loyalty, and understanding between people. What employees don’t want is backbiting, intolerance, inconsistency, lack of communication, and confusion over roles and responsibilities. The TIGERS Team Wheel game and team development tool kit helps HR professionals engage employees in championing positive team behaviors.
“Since the economic recovery in the late 1980’s and early 1990’s, we learned that change efforts frequently fail if initiated by leaders and then projected onto employees. This is especially true if employees are disengaged, which according to recentGalluppolls show an alarming number of employees in the disengaged and actively disengaged category. ” said Crampton. “Taking what we learned in our merger work with Costco and change efforts with Boeing and Northrop Grumman using our proprietary TIGERS Team Wheel team development process to launch employee driven strategies, change occurred remarkably fast. One reason we have identified is that employee driven solutions, which improve how teams work together and communicate was championed by employees. This made it much easier for supervisors to manage.”
In conjunction with Crampton’s research, she has also authored or contributed to three books on TIGERS Team Development methods. They are: The anthology Working Together (Barrett Koehler 2003), The 2010 Pfeiffer Consulting Annual (Pfeiffer and imprint of John Wiley and Sons), TIGERS Among Us – Winning Business Team Cultures and Why They Thrive (Three Creeks Publishing 2010).
With dates set for the TIGERS Team Wheel™ facilitation training, participants may begin registering now for the March 8, May 23, September 5, or November 28 course. Each course consists of five 1 ½ hour sessions and are designed to implement common sense, easy to deploy solutions when building cohesive, successful teams quickly. The web-based courses will provide trainers with the tools to:
- Engage and empower employee endorsed behavior
- Teach behaviors that build teams
- Identify behaviors that weaken teams
- Strengthen an organization’s vision, mission, and core values by getting all employees on the same page
- Establish employee championed ground rules so there is less conflict and misunderstandings
- Bring existing employees up to speed on the company dynamic and culture
- Use the TIGERS Team Wheel effectively to screen new hires
- Implement cultural change in the workplace quickly and relatively “pain free.”
“The courses are live and recorded for reinforcement and play back. I am closing each course once they reach 15 attendees to ensure maximum discussion opportunity for participants, which seems to be a defect of other on-line trainings,” said Crampton. “We have a commitment to participant engagement, which is inherent in face to face training and we wanted to eliminate travel expenses and days away from work for participants by offering the web-based platform.”
The course is appropriate for internal trainers, team leaders, project managers and other HR department personnel. It is also appropriate for founding entrepreneurial teams and for volunteer coordinators of larger nonprofit agencies. Along with training, participants also receive the TIGERS Team Wheel game and tool kit and support materials for ongoing use and several bonus gifts that support the team development process.
Participants will also receive three bonus gifts to reinforce training:
- Copies of TIGERS Among Us-Winning Business Team Cultures and Why They Thrive
- 50% off coupon for additional books to reinforce training
- A one year TIGERS-Den Enterprise Level business membership for web-based team communication and conflict resolution training.
Dianne Crampton’s many accomplishments include working with organizations such as Costco, AT&T, and Boeing to achieve a workplace or project atmosphere of cooperation with sustainable success. Northrop-Grumman beta tested the game with highly successful results for a pending companywide reorganization. Merrill Lynch nominated Dianne for the western region Inc. Magazine Entrepreneurial awards where she received honorable mention for her successful work in group dynamics and for her TIGERS Team Wheel™ group development game
Training courses are now open for enrollment by calling TIGERS® at 877-538-2822 or registering online. The fee for the complete five session training course, TIGERS Team Wheel™ Game, and bonus gifts is $1497.00. For organizations that have established, intact training departments, the TIGERS Team Wheel™ Game is also available without training for an investment of $997.00.
About TIGERS Success Series: TIGERS® Success Series, Inc. is a team development consultancy that has served leaders and their teams since 1989. TIGERS® helps leaders build teams of employees that are as committed and engaged in the success of the organization as the leaders are. Visit the TIGERS® website at http://corevalues.tigerssuccessseries.com
Additional links: http://www.youtube.com/watch?v=A6xaTcs9EH0
Dianne Crampton 2011/2012 NAPW Professional Woman of the Year
A Change Agent for American Business
Bend, OR (1/11/2012) – Dianne Crampton, M.A.: Author, Consultant, Coach, Strategist and Speaker; is being honored as a 2011/2012 Professional Woman of the Year National Association of Professional Women, a prestigious distinction awarded by the 200,000-strong membership of NAPW.
Dianne Crampton’s visionary leadership in creating dynamic and empowering workplaces has fueled the explosive growth of her TIGERS Success Series as a popular and effective strategy for enhancing leadership and team-unification skills. For over two decades MS. Crampton has been the go-to team development expert for organizations of all sizes in all industries, helping them invigorate their corporate culture to find the core issues facing their teams and workforce environment that will best support their evolution to greatness.
Financial powerhouse Merrill Lunch found Ms. Crampton’s development of the TIGERS Team Wheel game that was first introduced to the National Institute of Applied Business Ethics to be of such crucial importance for correcting employee cooperation, engagement and retention that they nominated Ms. Crampton as Entrepreneur of the Year for the prestigious Inc. Magazine awards.
Ms. Crampton also shares her invaluable workplace strategies as a published author. TIGERS Among Us (Three Creeks Publishing 2010), outlines her six research-based principles of Trust, Interdependence, Genuineness, Empathy, Risk and Success that comprise her standard for achieving a thriving, successful and collaborative team culture.
Her most recent e-book, Mindset Mastery for Women Entrepreneurs, is available free at www.corevlaues.com, upon enrollment in her complimentary newsletter where she shares more TIGERS tips and strategies for developing outstandingly successful teams.
An in-demand speaker and educator, MS. Crampton has been a featured lecturer at leadership conferences and for the National Institute for Applied Business Ethics. She presents communication, conflict mitigation, and team coaching e-seminars through TIGERS Success Series as well as ongoing web-based training for employees of organizations enrolled in the TIGERS Enterprise Level membership program. Ms. Crampton has also served as adjunct faculty for four Pacific NW Universities.
Website Upgrade for TIGERS Success Series Provides Quick Access to Robust Team Building Tools
Bend, OR (10/7/2011) – Recent upgrades to the TIGERS Success Series website include a dynamic new look and additional team building resources. With expanded services and more robust website features, founder Dianne Crampton sets the standard for achieving a successful and collaborative team culture. Through team building activities and leadership team development, TIGERS Success Series provides the tools to improve morale, increase retention, and explore personal leadership growth.
A recent Interaction Associates survey states that employee trust in leaders is lagging and has not rebounded over the past year. Utilizing TIGERS proven leadership development tools, there is no reason why an organization should experience communication breakdown, escalating resentments, swarming office gossip, poor morale, or high turnover. For over 20 years, TIGERS® Success Series founder, Dianne Crampton, has helped organizations such as Costco, AT&T, and Boeing realize a workplace atmosphere of team member cooperation with overwhelming, sustainable success.
“Team leaders need to create an atmosphere of cooperation where everyone shares in the success of the company. You have individuals that withhold information, protect turf or compete against others for political advantage. Imagine what would happen if that energy were directed to seizing top market share! With the redesign of our website, organizations can find all the resource and leadership development tools they need to build a collaborative team environment,” says Dianne.
New updates and expanded resources on the TIGERS Success Series website include:
- Interactive Team building activities
- Cost effective team assessment
- Team training and coaching memberships
- Consulting and onsite facilitation services
- Customized events and retreats
- Web based team training courses
- Personalized mini-courses
- Self-scoring assessments for leadership development
Comprised of six research-based values: Trust, Interdependence, Genuineness, Empathy, Risk, and Success, these values reinforce an organization’s existing core values, mission, and goals. TIGERS® values are anchored by measurable behaviors that build high levels of collaboration and success in teams.
For more information on TIGERS Success Series visit the TIGERS® website at http://corevalues.tigerssuccessseries.com or call 877-538-2822.
About TIGERS Success Series: TIGERS® Success Series, Inc. is a team development consultancy that has served leaders and their teams since 1989. TIGERS® helps leaders build teams of employees that are as committed and engaged in the success of the organization as the leaders are.
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Bend, OR (12/15/09) – What makes a good company great? TIGERS Among Us: Winning Business Team Cultures And Why They Thrive, reveals what four successful companies have in common that makes them thrive in any economy.
Author and organizational leadership expert Dianne Crampton has spent 20 years studying and analyzing how businesses work. She has a proven track record of turning troubled companies and organizations around with six key team-building principles she calls TIGERS: Trust, Interdependence, Genuineness, Empathy, Risk, Success.
“I help remove obstacles so people from the loading dock to the CEO ‘s office can do their jobs well. The bottom line is, I ‘m a teacher. I love to help people succeed. TIGERS explains how I help leaders build teams where their employees care as much about the company as they do,” Crampton said.
Crampton was instrumental in the effective merger of warehouse club giant Price/Costco; she played a key role in the merger of Northwest Medstar, and her work with Native Americans was featured at a United Nations conference on cooperation and excellence in the workplace.
TIGERS Among Us takes a rare, in-depth look inside four cutting edge companies: Zappos.com, Dos Gringos, 4Refuel, and Tribe, Inc.
Crampton details how both large and small companies can create highly motivated workforces that are collaborative, team-focused and exemplify the TIGERS concepts. “While most companies are satisfied with a comfortable market share, these five organizations often achieve market superiority with roaring success,” she said.
After each company ‘s chapter, Crampton offers summary “action items” that businesses and organizations can use to brainstorm and help increase their own success.
“It ‘s no accident that these are highly successful companies. All five have remarkably happy and dedicated employees, from the boardroom to the break room and beyond. The TIGERS values are the key to building ethical, quality-focused, productive, motivated and enthusiastic groups of people inside and outside of the workplace,” Crampton said.
TIGERS Among Us will teach you:
- Why companies with individualistic cultures are out, and those with collaborative core values are in.
- Why the human desire to make a difference and is rarely tapped by traditional national and international business leaders.
- How companies can attract and retain happy, hardworking staffs, plus increase profits in a down economy.
- A step-by-step approach to assess your company, improve team culture, and become more productive and successful.
In TIGERS Among Us, Crampton examines the history and development of team culture in business, while providing a foundation for companies to assess and improve their own team cultures. The book ‘s rare glimpse into the behind-the-scenes workings of five innovative companies in TIGERS Among Us will fascinate and inspire you.
About the Author:
Dianne Crampton founded the TIGERS model for teams in 1987. In 1990 she formed TIGERS Success Series (www.corevalues.com) to serve motivated leaders and teams looking for collaborative solutions to refine and improve their teamwork. Through consultation, surveys, games and other innovative techniques, Crampton teaches companies and organizations of all sizes how to evolve from good to great.
Crampton is a sought-after public speaker and featured presenter at national and international conferences. She has also served as adjunct faculty for four Pacific Northwest universities. Crampton has a B.A. in communications from Washington State University, a post-graduate degree in organizational leadership from Gonzaga University, and is a graduate of the Coach Training Alliance.
When she ‘s not helping executives, business leaders and entrepreneurs develop successful collaborative leadership skills, Crampton enjoys travel, gardening and hiking the beautiful high desert of Central Oregon where she lives with her husband and family.
TIGERS Among Us, 5 Winning Business Team Cultures And Why They Thrive
Three Creeks Publishing
Author: Dianne Crampton
Trade Paperback, 184 pages
Size: 6 x 9
Publication Date: March 1, 2010
For more information, contact:
COOK PUBLIC RELATIONS
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Contact: Bill Crampton
Local Consultant Contributes Chapter To Global Human Resources Consulting Book
Bend, OR (11/12/09) – An article by Bend management consultant and team-building specialist, Dianne Crampton, has been published in the global 2010 Pfeiffer Consulting Annual (John Wiley & Sons). For four decades, the Consulting Edition Pfeiffer Annual has provided thousands of trainers, consultants, educators, and managers with up-to-date information and tools to help make organizations more effective.
Crampton is the owner of Bend-based TIGERS Success Series. Her article, “Forming TIGERS-Hearted Teams,” discusses collaborative workplace cultures that pay attention to behaviors such as trust, interdependence, genuineness, empathy, risk and success (TIGERS). Crampton ‘s chapter in the 2010 Pfeiffer Consulting Annual discusses a leadership model that provides a foundation for team-building success. She shows in practical terms how businesses can quickly improve group harmony and, as a result, increase productivity.
In February 2007, the U.S. Small Business Administration reported that small businesses comprised of 500 or fewer employees are the largest employment segment in the country. They are the backbone of the U.S. economy. Yet many of these companies, some strikingly fast-growing, find themselves struggling with issues such as attracting talented team members and sustaining growth. A survey conducted by TIGERS Success Series concluded that the number-one reason talented employees leave companies is because they will not accept a poor company culture or attitudes that violate values such as trust.
Dianne Crampton ‘s new book TIGERS Among Us: 5 Winning Business Team Cultures And Why will be released in March, 2010. Learn more.
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Lee B. Salz
Business Expert Webinars
Chief Executive Officer
9784 Troy Lane, Minneapolis, MN 55311
Dianne Crampton Joins the Business Expert Webinars Speaker Team
February 19, 2009, Minneapolis, MN
– Business Expert Webinars (BEW), the leading provider of business eLearning, announced that Dianne Crampton, workplace productivity expert, has joined their speaker community.
“In today ‘s economy, companies are searching for ways to restore productivity following a workforce reduction. Dianne ‘s teachings help managers and leaders restore trust among the “surviving” employees and regain a productive culture. Her teachings are invaluable to today ‘s companies and we look forward to her program,” said Lee B. Salz, President and CEO of Business Expert Webinars.
Dianne Crampton, contributing author of “Working Together,” said, “I could not be more pleased to be working with BEW, a world class provider of distance learning. Our goal is to offer valuable skills that will help stabilize companies during the economic downturn. We know the impact corporate trust plays on employee retention, collaboration and conflict resolution.
Problems in any one of these areas adversely effects productivity.”
Dianne begins delivering e-seminars with Business Expert Webinars in April 2009.
About Business Expert Webinars
Business Expert Webinars (BEW) is the leading provider of skill-based, business eLearning programs for business professionals. The BEW speakers are international business experts including best-selling authors, award-winning speakers, and business gurus. With over 750 webinars delivered by over 150 speakers, BEW can help any business professional improve their skills. For more information, visit BusinessExpertWebinars.com.
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The TIGERS Team Core Values Survey will be available as a web-based application shortly. We will be posting an announcement in our monthly newsletter once this function is fully complete.
TIGERS will be providing a sample single survey for you to experience.
A team will be able to purchase the team survey and all team members will be able to participate through password encryption. What use to take a week to produce and deliver to you; will now be available within minutes of when your last team member completes the survey.
The TIGERS Team Survey and the TIGERS Team Wheel Facilitation tool, when used together, are powerful catalysts for helping your organization reduce team conflict and confusion in order to improve your team processes and culture. The net result for you is marked improvement in your team ‘s productivity and attitude.
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TIGERS Success Series has been invited by Pfeiffer to provide content for the Pfeiffer Annuals, a publication of John Wiley and Sons. TIGERS manuscript, Building TIGERS Hearted Teams, will appear in the 2110 Annuals.
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